M Menu
b 0 Items s

Privacy Policy

Privacy Policy

Hornby Hobbies Limited is committed to protecting your privacy and to do its upmost to ensure that all personal and transactional information is protected to the highest standards.

Data Protection

We are registered data user under the Data Protection Act 2018 (UK).

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).  We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and relevant consumer legislation.

Information that you supply is held securely and strict security procedures are followed to prevent unauthorised access. We will not sell, trade or rent your personal information to others unless you authorise us to do so.

We confirm we will not release your Personal Information to any other company outside Hornby Hobbies Limited for mailing or marketing purposes unless you authorise us to do so.

 

Your information

Hornby Hobbies LTD, which you as a data subject entered an agreement by using the website will be the controller for the user’s data 

We may collect and process the following data about you: Details of transactions you carry out through our website and of the fulfilment of your orders; information that you provide by filling in forms on our website, including, but not limited to, information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding our website ; and details of your visits to our website; including, but not limited to, traffic data, location data and the resources that you access.

 

Uses made of your information

We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.

We may also use your details to send you further information on our products and services, to keep you up-to-date on goods, services, and promotional offers you may be interested in or for research purposes If you prefer not to you have the right to ask us not to process your personal data for marketing purposes.

You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us.

You should be aware that if we are requested by the Police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.

 

Your rights

The General Data Protection Regulations (GDPR) gives you the rights detailed below.

  • Right to be informed 

The data subject has the right to be informed of any data stored about them. The data subject has to explicitly consent to the use / storage of the data. 

 

  • Right of access

The data subject has the right to access any data stored about them. 

 

  • Right to rectification 

The data subject has the right to rectify any errors in the data stored about them. 

 

  • Right to erasure

The data subject has the right to have their data removed. 

 

  • Right to restrict processing 

The data subject has the right to have their data only used for the agreed purpose. 

 

  • Right to data portability 

The data subject has the right to have their data sent to them in a common format, so they can move it elsewhere. 

 

  • Right to object

The data subject has the right to object to the use of their data for users that have not been agreed to. 

 

  • Rights regarding automated decision making 

The data subject has the right to disagree with any automated decision making processes or automatic profiling.

 

 

Use of Cookies

We use Cookies to keep track of your current shopping session to personalise your experience. This is common practise on the internet.

About cookies

Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies. See below for more information on the cookies this website uses.

Compliance cookie

This cookie is set with the assumption that you consent with the use of cookies on this website and will be used to hide this message following your initial visit.

Cookies used: CookieLawCompliance

Analytics cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Cookies used: __utma, __utmb, __utmc, __utmz

Third party cookies

We use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevent to your interests. If you do not use such platforms then our site will not place these cookies on your device.

Twitter cookies: __utma, __utmb, __utmc, __utmv, __utmz, _sm_au_d, _twitter_sess, _twitter_sess, ab_sess_activity_ddg_126, ab_sess_activity_up_top_98, ab_sess_promoted_arrows_and_pills_78, ab_sess_Relevance_V1-49, ab_sess_search_relevance_ranked_hits_189, ab_sess_search_relevance_social_167, ab_sess_t1_actions_156, ab_sess_wtf_user_to_user_rec_155, auth_token, auth_token_session, dnt, external_referer, guest_id, k, lang, original_referer, pid, secure_session, t1, twid, twll

Facebook cookies: _e_0ITr_10, _e_bWDI_21, _e_bWDI_22, _e_bWDI_23, _e_bWDI_24, _e_CTMK_0, _e_CTMK_1, _e_CTMK_2, _e_e6Yv_0, _e_e6Yv_1, _e_e6Yv_2, _sm_au_d, act, c_user, c_user, datr, e, L, L, lu, presence, reg_ext_ref, reg_ext_ref, reg_fb_gate, reg_fb_gate, reg_fb_ref, reg_fb_ref, sct, sct, wd, x-referer, xs, xs, tr?

Google cookies: _e_0ITr_10, _e_bWDI_21, _e_bWDI_22, _e_bWDI_23, _e_bWDI_24, _e_CTMK_0, _e_CTMK_1, _e_CTMK_2, _e_e6Yv_0, _e_e6Yv_1, _e_e6Yv_2, _sm_au_d, act, c_user, c_user, datr, e, L, L, lu, presence, reg_ext_ref, reg_ext_ref, reg_fb_gate, reg_fb_gate, reg_fb_ref, reg_fb_ref, sct, sct, wd, x-referer, xs, xs

Microsoft cookies: MC1, WT_FPC

 

Google Cookies:

HSID

 

__Secure-3PSID

 

SID

 

SAPISID

 

APISID

 

SSID

 

SIDCC

 

__Secure-3PAPISID

 

__Secure-3PSIDCC

 

NID

 

1P_JAR

 

CONSENT

 

SEARCH_SAMESITE

 

_ga

 
   

General site and Payment cookies:

__Secure-3PSIDCC

 

SIDCC

 

__Secure-3PAPISID

 

HSID

 

SID

 

APISID

 

__Secure-3PSID

 

SAPISID

 

SSID

 

frontend

 

frontend_cid

 

NID

 

1P_JAR

 

CUSTOMER

 

CONSENT

 

SEARCH_SAMESITE

 

Terms

 

CACHED_FRONT_FORM_KEY

 

mp_docs_mixpanel

 

_ga

 

mp_f8c8ffab4623d7a419c26c6b942b9f39_mixpanel

 

_hjTLDTest

 

persistent_shopping_cart

 

_hjIncludedInPageviewSample

 

_gac_UA-2267284-11

 

visid_incap_1933999

 

_gid

 

CONSENT

 

CUSTOMER_INFO

 

_hjAbsoluteSessionInProgress

 

__atuvc

 

_hjid

 

_hjDonePolls

 

store

 

mp_935816c57579e2302d5ff5c1a97532e0_mixpanel

 

Subscribe

 

_ga

 

visid_incap_1933997

 

 

 

Criteo Cookies: These are used to track your data from the moment you click an external link to bring you on to the site. They also show you adverts across the internet based on your purchases on our site. (for individual cookie tag information then please contact us)

 

Hotjar: This Cookie is used to track your location on each page so that we can maximise the site usability and follow the customer journey to improve your experience.  (for individual cookie tag information then please contact us)

 

Pinterest: We use a Pinterest cookie to search the website for products to be able to display them on the platform and allow them to be added to your pinboards.  (for individual cookie tag information then please contact us)

 

Magento cookies:

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

 

How to contact us

If you have any questions about our online privacy policies or procedures, please contact us. We are prepared to address any concerns you may have about the privacy, safety and appropriateness of any material you see on our website.

 

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 5 October 2020.

This site uses cookies to provide users with the best experience possible, to find out more about them or how to remove cookies from your browser please view our Privacy Policy Or accept cookies to continue to use the website.
Membership Restricted Product