M Menu
b 0 Items s

Order by 11:59pm (GMT) on Thursday 17th December for UK Christmas Delivery, or by 14th December for ROW

SCan't activate Hornby Railmaster on Windows 10 laptop

Chrissaf

12102 posts


Community Moderator

What we are trying to get across, and it seems we are struggling to get ourselves understood. That you might have more success if you use a domestic landline based Broadband connection along with an enabled Laptop Windows defender and enabled Windows firewall, subject to those AV applications having the appropriate settings as have been documented in previous replies.

 

This issue you are experiencing is not uncommon, but it is the most difficult one for forum to diagnose remotely. Once all the normal suggestions have been exhausted [and so far they pretty much are exhausted] and the issue is still present. The final solution usually resorted to for forum members via this forum is for the user to get HRMS to log-on to their Laptop and configure the Key activation manually. However, this is a bit of a 'Catch 22' situation in that you need two way email communication with HRMS in order to request their remote access capability.

 

PS - Please try and avoid using the 'Blue Button' ...  it is not a 'Reply to this post button'. Please just write your reply in the 'Reply Text box' at the bottom of the page and click the Green 'Reply' button.

Chris........ Making the wood in the trees visible.

Zhiyi Shi

22 posts

OK I get it. I have already emailed HRMS with my two email accounts, but they haven't replied to any of the two yet. Is it due to my mailbox or my college firewall? 

Also if I bring my laptop to a public place and use the wifi there, will the problem get solved? Or do I have to bring it to someone else's house and use their landline broadband? To be fair it's really weird to go to someone else's home just to activate some program. 

Chrissaf

12102 posts


Community Moderator

Or do I have to bring it to someone else's house and use their landline broadband?

 

That has got the best chance of success and has worked for other forum members with similar issues.

 

However, even if you get it activated at someone else's house. There is still a long term communication issue to resolve, the same thing that is causing your activation issue will also prevent RailMaster from invoking the 'auto' application update routine. It won't stop you from updating RailMaster, but the update will have to be downloaded manually and installed manually. That means keeping abreast of the current RailMaster version information stated at the top of the RailMaster section of this forum. Also, when RailMaster starts up, it does an Internet check and can sometimes update the 'Locomotive Database' files silently in the background. This won't work either without the Internet communication issues being fixed permanently. Again, when a new update is released that can be manually installed, the manual update will also include any of the 'Locomotive Database' silent updates that might have been missed.

 

So in conclusion, many users run their version of RailMaster in locations that do not have any Internet access such as outbuildings for example and rely entirely on manually installed updates or even no updates at all, if what they have working totally suits them. The current version at time of writing is version 1.73 ... we know that there are some members still running version 1.69 or even earlier and are not in the least bothered about updating.

 

In my experience, HRMS have always responded to my communications [in my case via the inbuilt 'Help' system] within hours. But I have also seen reports on the forum where some members have taken many days to get a response. I really can't be sure, but it seems to me that HRMS use a filtering process to pick off the easy help requests first, or maybe the requests that are articulated clearly and concisely with well presented information that makes it easier for them to respond. In that because of the quality of the information presented to them they already have a good idea what is wrong. Just a theory on my part, as I have nothing but my own experiences and reading the reports of others on this forum to base it on.

 

But all of this is going to nought, if you cannot get your emails delivered to them in the first place. As I said before, gmail seems to get mentioned a fair bit as a common denominator with lost in transit mails.

 

I do acknowledge, and there have been 100's of similar comments made over the years since I have been on this forum, that RailMaster should just connect over the Internet effortlessly and just work. The issues with RailMaster seem to stem from the fact that it was originally written for Windows XP using the now obsolete Visual Basic 6 and really needs a complete ground up re-write using current Microsoft application writing tools and standards. It is still written in VB6 and has just been tinkered with to make it run on Windows 7 to 10.

Chris........ Making the wood in the trees visible.

Zhiyi Shi

22 posts

I use gmail and 163 mail, so I'll just wait and see tomorrow if HRMS replies. If they doesn't reply tomorrow, then I'll try to go to city centre for a public wifi. If that still don't work, then I'll go to my friend's apartment and try again. To be fair, going to my friend's apartment amid a pandemic isn't a great idea, so it's my last resort. 

 

Also, there is one very real possibility that the ebay seller has been lying all along. He had activated the software but he lied/forgot about this. As I had completed a refund and the brand new eLink will probably arrive tomorrow (according to royal mail at least), I will try the new activation code before I go around the town and try other wifi.

Chrissaf

12102 posts


Community Moderator

....the brand new eLink will probably arrive tomorrow (according to royal mail at least),

 

Doh!!! your previous replies inferred that you were already using the new eLink.

 

Had it been made clear that you were still using the suspect second-hand eLink, then all the time spent writing this 'ping pong' dialogue could have been parked until such time as you had received and tried the new one.

Chris........ Making the wood in the trees visible.

Zhiyi Shi

22 posts

@Chrissaf

Had it been made clear that you were still using the suspect second-hand eLink, then all the time spent writing this 'ping pong' dialogue could have been parked until such time as you had received and tried the new one.

To be fair, when I tried the in-app support tool and found out it didn't work, I concluded that the problem is the internet and not on the activation code. So my aim for the past two days was just to find a solution to my internet. If my internet is the culprit, the new eLink will not solve anything, and the dialogue that you call "ping pong" would prove to be absolutely necessary.

Zhiyi Shi

22 posts

In this afternoon, my new eLink arrived. I tried the new activation code, but it still threw out the same error. Then, I tried it on my secondary laptop, the Thinkpad T430s (which also runs windows 10), but the errors, even the name of the errors, are exactly the same. Now I am 100% sure that it's my internet problem. I'll go to city centre tomorrow and try the public wifi there. If it doesn't solve the problem, I'll go to my friend's house this weekend. 

Chrissaf

12102 posts


Community Moderator

Sounds like a plan. Good luck.

Chris........ Making the wood in the trees visible.

Zhiyi Shi

22 posts

@Chrissaf Have you seen the picture that I posted? I think I successfully posted it but I can't see it anywhere. You are the moderator so I think you can see it. Does that mean my internet is faulty or does that mean RM can't access internet?

Chrissaf

12102 posts


Community Moderator

ComMods have no visibility of images awaiting approval. Approval is only done by paid Hornby admin staff and can take up to 5 weekday working days to appear, sometimes less than 5 days, but that is the luck of the draw.

 

Your last image on Page 1 was posted by you on Saturday 24th and approved by admin on Monday 26th at 09:30. Not bad, considering you posted on a weekend, when admin aren't working.

 

I won't see your image until you can see it too i.e in this thread (if this is where you posted it).

Chris........ Making the wood in the trees visible.

Please create an account or login to reply.

Forum Rules

  • The Hornby Forum is intended for discussion of all things model railways. Primarily a place for newcomers to ask questions and seek assistance from like-minded individuals, the Hornby Forum offers a user community for all those interested in railways.
  • Discussion of non-Hornby brands is allowed, however, active promotion or advertising of these brands is not permitted.
  • Please keep in mind that the Hornby Forum is a publicly viewable space and you should never post personal information (including email addresses). 
  • While every effort is made to contact you before any censorship, we reserve the right to amend or remove any content without explanation.
  • All customer service enquiries should be directed to Hornby Customer Services.

Useful Links

Forum Guidelines

Membership Restricted Product