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SCan't activate Hornby Railmaster on Windows 10 laptop

Zhiyi Shi

22 posts

@Chrissaf I allowed the railmaster program to pass the firewall. It didn't automatically show up, so I manually added it to the allow list of firewall. It still didn't solve the problem. I have already sent the email to HRMS via support@rail-master.com. More than an hour has passed, and they still haven't got back. Should I try another email address? Or should I just wait?

@RAF96 What does "Be aware that the only valid email will be the one you use for initial registration" mean? I haven't even activated Railmaster. I tried to use various email addresses for activation, but none of them worked. Also, I added Railmaster to the exception of Defender as well. Still nothing works.

RAF96

13891 posts


Community Moderator

Beware - just a caution that whichever email is used for registration is prime thereafter.

 

You initial mode of contact should be using the built in help report facility as this generates an auto-reply which proves your comms to/from HRMS. Once that route is firm then the direct mail method can be employed.

 

The built in reporting also sends various files to aid diagnosis of a problem.

 

One final ‘repair’ may be your internet provider as there was a long gone discussion from Oz where the ISP proved to be the stopper.

 

If all else fails you can get HRMS to log onto your PC remote using Teamviewer. You can watch whilst they rummage around and fix it for you.

 

 

 

Halton Brat - Running Win 10, 64-bit - RM (Pro-Pack) with Elite as Controller-A, Select as Walkabout and E-Link as Controller-B - Locos are mostly TTS. http://www.halton96th.org.uk/robs_rails.html

Zhiyi Shi

22 posts

@RAF96

Beware - just a caution that whichever email is used for registration is prime thereafter.

 

You initial mode of contact should be using the built in help report facility as this generates an auto-reply which proves your comms to/from HRMS. Once that route is firm then the direct mail method can be employed.

 

The built in reporting also sends various files to aid diagnosis of a problem.

 

One final ‘repair’ may be your internet provider as there was a long gone discussion from Oz where the ISP proved to be the stopper.

 

If all else fails you can get HRMS to log onto your PC remote using Teamviewer. You can watch whilst they rummage around and fix it for you.

 

 

 

I am a college student and I use my college wifi. But I also tried to use my mobile phone data as a hotspot, it also didn't work. So I'm pretty sure that it's not due to my ISP.

The built in help report didn't work, as I stated repeatedly earlier. I also emailed HRMS using my primary email address, but I haven't received a feedback after three hours of sending the email. I don't know what's wrong. Should I send another email using different email address? 

RAF96

13891 posts


Community Moderator

I would suggest your college WiFi is the likely culprit. No doubt if you asked IT for opinion they would frown upon the RM exercise.

The RM reporting feature should work with the demo mode and you supplying an email address as part of the dialogue. At least using this feature when you get through it is confirmed by an auto-reply. I have found that when it is sending it is best to stay hands off as on occasion I have gone to do something else and bombed the help procedure out.

You could try to make contact direct with HRMS external to RM using various emails until you get success, but there is no auto-reply to let you know if it got there.

Halton Brat - Running Win 10, 64-bit - RM (Pro-Pack) with Elite as Controller-A, Select as Walkabout and E-Link as Controller-B - Locos are mostly TTS. http://www.halton96th.org.uk/robs_rails.html

Chrissaf

12102 posts


Community Moderator

To add to what Rob has said. The College Firewall is probably configured to only allow certain applications such as the TCP ports associated with using a Browser. I would be very suprised indeed if the College Firewall is left open for 'all an sundry' to pass data through it.

 

You can edit your local Laptop firewall as much as you like to place an exception for RailMaster, but if the main College Firewall doesn't also have an exception configured, then nothing originating from RailMaster on your Laptop is going to get through.

 

The internal 'Help' request won't get through either as that is originating from within the RailMaster application too. I would however, expect the College Firewall to be configured to allow standard email TCP 'Ports' to be passed through. From the best of my recollection, users of 'gmail' do seem to have their unfair share of communication issues with the RailMaster email servers. It is known that HRMS do instigate blocks on some mail domains that have had a history of being used for spamming and innocent parties (users) have been caught up in the block.

Chris........ Making the wood in the trees visible.

Zhiyi Shi

22 posts

@Chrissaf

To add to what Rob has said. The College Firewall is probably configured to only allow certain applications such as the TCP ports associated with using a Browser. I would be very suprised indeed if the College Firewall is left open for 'all an sundry' to pass data through it.

 

You can edit your local Laptop firewall as much as you like to place an exception for RailMaster, but if the main College Firewall doesn't also have an exception configured, then nothing originating from RailMaster on your Laptop is going to get through.

 

The internal 'Help' request won't get through either as that is originating from within the RailMaster application too. I would however, expect the College Firewall to be configured to allow standard email TCP 'Ports' to be passed through. From the best of my recollection, users of 'gmail' do seem to have their unfair share of communication issues with the RailMaster email servers. It is known that HRMS do instigate blocks on some mail domains that have had a history of being used for spamming and innocent parties (users) have been caught up in the block.

I have to say the THIRD time that I have tried to activate railmaster and contact the service with in-app tools using my own Mobile Data which has Nothing to do with my college wifi or my college firewall. And it still doesn't work. The problem has Nothing to do with the college firewall.

Chrissaf

12102 posts


Community Moderator

Yes, but mobile data isn't landline broadband is it.

Chris........ Making the wood in the trees visible.

Zhiyi Shi

22 posts

@Chrissaf

Yes, but mobile data isn't landline broadband is it.

I used my mobile data as a hotspot to my laptop, so the the internet traffic of my laptop is going through the network of my mobile carrier (which is O2 btw), and it again has nothing to do with my college firewall.

Chrissaf

12102 posts


Community Moderator

You wrote and I quote:

I am a college student and I use my college wifi.

 

The references Rob and I made to the College Firewall relates directly to the statement above you made.

Chris........ Making the wood in the trees visible.

Zhiyi Shi

22 posts

@Chrissaf

You wrote and I quote:

I am a college student and I use my college wifi.

 

The references Rob and I made to the College Firewall relates directly to the statement above you made.

Yeah I understand that. But when I DISCONNECTED from the college wifi, and used my mobile hotspot instead, I still didn't get a result. 

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