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Delivery

 

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Read more about how to track your parcel here

 

 

Can I order goods to a delivery address different to my home address?

Yes, you can set a separate delivery address when you checkout.

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I haven't received the goods I ordered yet. Where are they?

Please allow up to 3 working days for UK delivery following the day you placed your order. Free UK P&P when you spend over £30.

If your delivery has not arrived within 3 working days, please contact Internet Sales on 01843 233525 or by email at customercare@hornby.com.

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I was out when my order was meant to be delivered, how do I rearrange delivery?

If you were out when our delivery partner attempted to deliver your parcel, they will leave an information card. The card will give you a telephone number for you to contact to arrange a convenient time for delivery.

The card will also give a website address where you can arrange for a convenient delivery time. If you experience further problems please telephone Internet Sales on 01843 233525 or email our Customer Care Team.

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What is the delivery time within the UK?

Please allow up to 3 working days for UK delivery following the day you placed your order. Free UK P&P when you spend over £30.

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What is the delivery time to countries outside the UK?

Europe - 5-7 days

Rest of World - 5-10 days

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How much is postage and packing?

Our worldwide delivery rates are as follows:


CountriesDelivery CostOffers
United Kingdom £4.98 FREE when you spend over £30
Ireland, France, Belgium, Germany, Netherlands £12 FREE when you spend over £100
Austria, Denmark, Italy, Sweden, Finland, Spain, Portugal £17 FREE when you spend over £100
USA, Canada, Croatia, Czech Republic, Greece, Norway, Switzerland £25 FREE when you spend over £100
Hong Kong, Malaysia, New Zealand, Japan, Singapore £30 FREE when you spend over £125
Australia £30 FREE when you spend over £250
India, Israel, Malta, South Africa, Uruguay, UAE £45 FREE when you spend over £250

 

Please note - local customs charges may also apply.

Can't see your country? Please view the full list of countries that we deliver to.

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Can I order goods for delivery to a P.O Box or automated parcel locker?

Unfortunately we cannot deliver to a P.O Box or automated parcel locker - there must be someone present to sign for the delivery. Delivery to 

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How do delivery charges apply to pre-orders?

Pre-order items will be despatched as soon as they come into stock and will therefore incur delivery charges where applicable. If you have different pre-order items in your basket, or a mixture of pre-order and in stock items these will each show a separate delivery charge.

 

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