Read more about how to track your parcel here
Can I order goods to a delivery address different to my home address?
Yes, you can set a separate delivery address when you checkout.
I haven't received the goods I ordered yet. Where are they?
Please allow 3-5 working days for UK delivery following the day you placed your order. Free UK P&P when you spend over £50.
If your delivery has not arrived within 8 working days, please contact Customer Services on 01843 233512 or by email at email@example.com.
I was out when my order was meant to be delivered, how do I rearrange delivery?
If you were out when our delivery partner attempted to deliver your parcel, they will leave an information card. The card will give you a telephone number for you to contact to arrange a convenient time for delivery.
The card will also give a website address where you can arrange for a convenient delivery time. If you experience further problems please telephone Customer Services on 01843 233512 or email firstname.lastname@example.org.
What is the delivery time within the UK?
Please allow 3-5 working days for UK delivery following the day you placed your order. However due to additional COVID restrictions we are experiencing some additional delays. Free UK P&P when you spend over £50.
What is the delivery time to countries outside the UK?
Europe - 5-7 days
Rest of World - 7-10 days
How much is postage and packing?
Our worldwide delivery rates are as follows:
|United Kingdom||£4.98||FREE when you spend over £50|
|Ireland, France, Belgium, Germany, Netherlands||£12||FREE when you spend over £150|
|Austria, Denmark, Italy, Sweden, Finland, Spain, Portugal||£17||FREE when you spend over £160|
|Bulgaria, Canada, Croatia, Czech Republic, Greece, Poland, Slovenia, USA||£30||FREE when you spend over £200|
|Hong Kong, Malaysia, Japan, Philippines, Romania, Singapore||£50||FREE when you spend over £125|
Argentina, Australia, Chile, India, Iceland, New Zealand, Switzerland, South Africa
|£50||FREE when you spend over £250|
Please note - local customs charges may also apply.
Can't see your country? Please view the full list of countries that we deliver to.
Can I order goods for delivery to a P.O Box or automated parcel locker?
Unfortunately we cannot deliver to a P.O Box or automated parcel locker - there must be someone present to sign for the delivery.
How do delivery charges apply to pre-orders?
Pre-order items will be despatched as soon as they come into stock and will therefore incur delivery charges where applicable. If you have different pre-order items in your basket, or a mixture of pre-order and in stock items these will each show a separate delivery charge.