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Club Helpline

We hope that you're enjoying your Club membership.


If you have any questions or difficulties, please call our dedicated Club Helpline on 01843 233512 (lines open 9.00am to 5.00pm Monday to Thursday and 9.00am to 3.00pm Friday).

Alternatively send us an email at newclubs@hornby.com.



Connecting your Club membership to your website account

For newer members your Club membership will automatically be linked to your website account. For older memberships, please follow the simple instructions below to link your membership to your website account. If you don't have a website account, you will need to create one in order to access all of the online features of your Club membership.


1. Sign in to the website using your website password, or create a website account - the Sign In/Register link is at the top of the page

2. Once signed in, click the My Details tab

3. Click Clubs from the menu

4. Enter your Club Membership Number, First Name and Last Name

5. Click Connect

The system will automatically send you a confirmation email - click on the link in the email to complete the process

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