Terms & Conditions
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
Before you place an order, if you have any questions relating to these terms and conditions or any problems when attempting to order online then please contact email@example.com or telephone us on +44 (0)1843 233519.
"Conditions" means these terms and conditions; "Goods" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; We/us" means Hornby Hobbies Limited; "Website" means the website located at www.hornby.com or any subsequent URL which may replace it; "You" means a user of this Website.
We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
We also reserve the right to change the Conditions from time to time.
Damage to your computer
We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website.
Description of Goods
We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the Website are correct at all times and we aim to keep the Website as up to date as possible.
Please note that product images are not necessarily representative of the finished model.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, as the actual colours you see will depend on your computer monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website. We confirm that all our Goods conform to the CE (Conformité Européenne / European Conformity) Marking Directive by independent accredited test laboratories.
Please note, in rare instances, an item may become unavailable prior to your checking out. If this happens, you will be notified that the item is no longer available during the checkout process.
All items are subject to availability. If during processing we discover for any unforeseen reason that we cannot complete the order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, a product, or product description fault).
We will not supply substitute products without contacting you first.
If one item is out of stock we will only ship the available goods and your payment method will be debited with the value of the despatched goods rather than the whole order value.
Certain models photographed on this website are hand finished prototypes. The final quality of factory-produced models will be superior. All measurements are approximate. We reserve the right to improve and amend specifications on all models.
All prices are displayed inclusive of VAT and are payable in British Pounds.
Unless otherwise specified prices payable for the Goods are exclusive of delivery and are subject to our right to require payment of delivery charges, insurance costs, customs duties, special handling charges and/or packaging charges as appropriate.
We have the right at any time to revise prices to take into account increases in costs including (without limitation) costs of agreed changes in any taxes, duties, levies or exchange rates or costs arising as a result of site conditions, delays, interruptions, lack of information and any other factor beyond our control.
Orders and Delivery
All delivery charges must be paid by you. Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified and we shall use our best endeavours to deliver the Goods to you within 7 working days from the confirmation of order.
All times or dates given for delivery of the Goods are only estimates given in good faith and are not conditions or warranties of contract.
If the goods are required for a specific date we recommended they are ordered well in advance to avoid any disappointment.
Delivery charges vary depending on the type of products ordered and the service you select and can only be refunded in accordance with your legal rights under the Distance Selling Regulations and other legislation.
At the time the Goods are delivered to the address given by you the risk in the Goods shall pass to you and you shall be solely responsible for the custody and maintenance thereof.
Payment may be made by any of the methods indicated on the Website. Goods will not be shipped unless payment is received in full. We will pass on your bank/credit card details to the Barclays Card Payment Interface for processing. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Payment is automatically authorised online and your credit/debit card will be charged when the order is accepted.
For pre-order items your credit/debit card will be charged at the time when your order is placed. You product will be despatched as soon as it is available. Please allow 30 days for delivery.
Damaged or Defective Goods
If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible and in any event no later than 7 days after discovery. Failure to do so will deem that you have accepted the goods.
The Goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.
The Goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.
For further information on returning goods, please refer to our Customer Care section.
If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method.
Right to cancel
Under the Distance Selling Regulations you have the legal right to cancel your order within seven working days of receipt of the goods. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original packaging to the address specified on the invoice within seven working days after the day of delivery. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it.
To cancel your order, email us at firstname.lastname@example.org or telephone us on +44 (0)1843 233519.
Cancellation by us
We reserve the right to cancel the order if:
- we have insufficient stock to deliver the goods you have ordered
- we cannot obtain payment
- a product, price, or offer description fault has been identified
- we do not or cannot deliver to your area/Country
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
We reserve the right to withdraw any Goods from this Website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Goods from this Website whether or not those Goods have been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original packaging to the address specified on the invoice within seven working days after the day of delivery. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it.
For further information on returning goods, please refer to our Customer Care section.
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this Website.
Law and Jurisdiction
This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Hornby Hobbies is a company registered in England and Wales under number 2065081 whose registered office is Hornby Hobbies Limited, Westwood Industrial Estate, Margate, Kent CT9 4JX. VAT Reg No GB 445 1860 49.
Your Statutory Rights are not affected by these Conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. For further information about your statutory rights contact your local authority
Trading Standards Department or Citizens' Advice Bureau.