A. We aim to action refunds within three working days of receipt of the goods.
A. No. For purchases made from hornby.com, you must return all items to Hornby.
A. This returns procedure is for goods purchased on the Hornby or Scalextric websites only. For all other returns please contact your retailer.
Faulty or damaged goods can be returned for full credit or replacement.
You may return unwanted goods for credit within seven working days of receipt for full credit to the original payment method.
Full credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions (unless originally missing). We reserve the right to reduce the level of refund if the goods are not in saleable condition.
No returns will be accepted without you having first obtaining a Returns Authorisation Number. This will speed up the returns process, as will we have prior advice of the return coming back, which will enable us to process your credit quicker.
A. Our terms and conditions clearly state that unwanted goods must be returned to us within seven working days. Outside of that time we reserve the right to return the goods to you at your cost.
A. No. We can only credit the original payment method.
A. Call our Customer Care team on +44 (0)1843 233525 (lines open Mon-Thurs 9am - 5pm, Fri 9am - 1pm) for all advice on new products.
Alternatively, email our customer care department.